pctoolbox.co.uk

You may find that your AVG Anti-Spam isn’t catching some of your SPAM Emails.  There are two different ways to catch SPAM emails.  The below tutorial will show you both ways, starting off with HAM.  HAM training of Anti-Spam teaches AVG what emails you want.  The other method is SPAM training, this teaches AVG which emails you don’t want.  Both methods are pretty straightforward and we highly recommend you teach AVG to do it in both ways.  You may have to do this a few times but AVG catches on pretty quick!

HAM

1. Firstly, select a folder with wanted emails in, such as your inbox (you could repeat this process for other folders of unwanted emails).
2. Then open up the AVG User Interface by going to ‘Start’ –> ‘Programs’ –> ‘AVG 8.0′ –> ‘AVG User Interface’.
3. In the User Interface click tools and then Advanced Settings
   
4. Click on the + next to Anti-Spam then select Settings (Click on image to make bigger).
   
5. Move the slider to nearer ‘Less Aggressive’ or Manually change the score.  Then click Apply. (See image above)
6. Select ‘Train Anti-Spam’
7. Select the email software you use, we will use Microsoft Office Outlook for this example.  Then Click Next. (Click on image to make bigger).
   
8. Now you may be asked for your profile name.  For most people there will be only one option because you will only have one profile.  But for those who have more make sure you select the right one, i.e. the one you wish to train with.  You can make your selection via the drop down list.  Then Click OK.
9. Select the Folder from the list which you chose in step 1 (Click on image to make bigger).  Click Next.
   
10. Select All Messages (No Filtering) then Next.  (Click on image to make bigger)
    
11. Click Next
12. Once the process is complete click ‘Finish’ and then ‘OK’

SPAM

1. Firstly, create a new folder in you email software.  We suggest that you don’t create the folder in your inbox so this new folder doesn’t get mixed up in your HAM training.  Then name the folder, we suggest something like ‘TRAIN_SPAM’.  Then click OK.
   
2. Drag into this folder any Spam emails which AVG has previously missed
3. Once this is done you need to open up the AVG User Interface.  To do this go to ‘Start’ –> ‘Programs’ –> ‘AVG 8.0′ –> ‘AVG User Interface’
4. In the User Interface click tools and then advanced settings
   
5. Click on the + next to Anti-Spam then select Settings (Click on image to make bigger).
   
6. Move the slider to nearer ‘Less Aggressive’ or Manually change the score.  Then click Apply. (See image above)
7. Then select ‘Train Anti-Spam’
8. Select the email software you use, we will use Microsoft Office Outlook for this example.  Then Click Next. (Click on image to make bigger).
   
9. Now you may be asked for your profile name.  For most people there will be only one option because you will only have one profile.  But for those who have more make sure you select the right one, i.e. the one you wish to train with.  You can make your selection via the drop down list.  Then Click OK.
   
10. Select, from the list, the folder that you placed your Spam emails in.  Then click Next.  (Click on image to make bigger)
    
11. Select All Messages (No Filtering) then Next.  (Click on image to make bigger)
    
12. Click Next.
13. Once the process is complete click ‘Finish’ and then ‘OK’.
14. Go back into Outlook or your email program and delete anything that was in the TRAIN_SPAM folder.

From now on the files like those that were in the TRAIN_SPAM folder should be sent automatically to your junk email folder. Sometimes they need to be trained a few times as there are variants of Spam so just repeat the steps above.

Give it a go and let us know if you have any suggestions or questions!